Troubleshooting Issues

Ringotel is an application that is installed on a personal computer. There are many variables that can create issues. This article will discuss common problems and solutions. If you are experiencing additional issues, please contact customer service.

• Problem: Audio Quality Issues
  Solution 1: Ensure that you are on a stable, unrestricted internet connection. If you are on Wi-Fi, ensure that there is adequate signal and speed. Many hotels and public hotspots will often be congested with other network traffic that could interfere with the quality of your phone call.
  Solution 2: Ensure that your devices (headset, mic, etc.) are not problematic. Often, there is a connection issue.
  Solution 3: Close open tabs on your internet browser and any other apps that may be causing a memory hog, such as photo editing applications. If the problem is resolved, you may want to consult your IT provider to update your computer specs.

• Problem: Unable to Register
  Solution: Ensure that your wired or Wi-Fi connection is working, and allows unrestricted access to all websites and applications. You may also try to restart your computer in order to isolate any other issues.