Fix a phone problem

The phone will not ring

1. Check the ringtone volume while the phone is idle.
2. Check that Do Not Disturb (DND) is off if you want to receive calls.
3. Ask a coworker to call your extension. If internal calls work but outside calls do not, tell your phone administrator.

The screen is blank or shows no network

1. Check that the network cable is seated in the phone’s LAN/Internet port and the wall socket.
2. If the phone uses a power adapter, check that it is connected. Some phones receive power through the network cable instead.
3. Ask whether other phones nearby have the same problem.

I cannot hear them — or they cannot hear me

1. Check which audio device is selected: handset, speaker or headset.
2. Turn off mute on both the phone and any headset.
3. Increase the call volume while connected.
4. Try the handset instead of the headset to narrow down the problem.

Still need help?

Give your Junction support contact the phone model, your extension, the exact message on the display, and the time of a failed call. Mention whether it affects one phone or several.

Leave account, network and provisioning settings unchanged. A factory reset can remove the settings your phone needs to connect.