Fix a phone problem

The phone will not ring

1. Check the ringtone volume while the phone is idle.
2. Check that Do Not Disturb (DND) is off if you want to receive calls.
3. Ask a coworker to call your extension. If internal calls work but outside calls do not, tell your phone administrator.

Calls break up as I walk

1. Move closer to a Wi-Fi access point and try again.
2. Check whether the problem happens in one area or throughout the building.
3. Tell support where it occurs and whether the Wi-Fi signal disappears.

Wi-Fi is connected but calls fail

Check that the handset is on your company’s voice Wi-Fi network. A guest network may have a browser sign-in page or restrict phone traffic. If the account still shows offline, contact your phone administrator.

The battery is not charging

Check the cradle’s power connection, reseat the handset and look for the charging indicator. If it still does not charge, try the supplied compatible charging cable and contact support.

I cannot hear them — or they cannot hear me

1. Check which audio device is selected: handset, speaker or headset.
2. Turn off mute on both the phone and any headset.
3. Increase the call volume while connected.
4. Try the earpiece instead of a Bluetooth headset to narrow down the problem.

Still need help?

Give your Junction support contact the phone model, your extension, the exact message on the display, and the time of a failed call. Mention whether it affects one phone or several.

Leave account, network and provisioning settings unchanged. A factory reset can remove the settings your phone needs to connect.