TROUBLESHOOTING
Let’s get things working
Start with what’s going wrong. We’ll point you to the most useful guide.
I can’t sign in
Start with the account for the service you’re using. If you’re missing your welcome details, ask your company’s phone administrator or your Junction support contact.
My calls aren’t ringing
For Ringotel on your mobile, start with its connection and availability checks. For a desk phone, choose your model below.
I can’t hear, or the call sounds bad
Choose your device to check audio settings and connection issues.
I need help with my desk or cordless phone
Find the guide for your exact model. If the guides don’t resolve it, contact your company’s phone administrator or Junction support.
Still need help?
Tell your company’s phone administrator or your Junction support contact which phone or app you’re using, what happened, and roughly when. Include any error message and whether other people have the same problem. Never send your password or voicemail PIN.